The Link between Employee Engagement and Customer Satisfaction
Employee engagement and customer satisfaction are inextricably linked. Engaged employees provide better service, leading to more satisfied customers. Happy customers, in turn, lead to increased employee satisfaction and motivation. It’s a positive cycle that benefits both the business and its stakeholders. So, investing in employee engagement is not just good for your employees but also for your bottom line.
What Happens If You Don’t Invest In Employee Experience?
Employee experience (EX) is a broad term that encompasses all aspects of an employee’s journey with a company, from the hiring process to the retirement party. It includes everything from the physical work environment to the company culture to the opportunities for professional development. In today’s competitive business environment, companies that invest in EX are […]
